Refund policy
1. Trial period
Before payment, a user may receive a three-day trial to check compatibility with their device and network.
2. Right to cancel
A user may cancel the service in accordance with applicable law. When reviewing a request, the provider considers the portion of the service already supplied and documented expenses associated with performing the agreement. This policy does not limit mandatory consumer rights.
3. Errors and improper performance
In the event of a duplicate charge, failure to issue paid access, or a confirmed fault attributable to the provider, the user may request correction, a proportionate price reduction, or a refund where required by law. Support first checks access and offers a remedy.
4. Requesting a refund
Contact support through the website or email support@nextalk.chat. Include your email, payment date, amount, and reason. Never send a full card number or security code. Each request is reviewed individually; support may request details required to locate the payment. Approved refunds are processed through YooKassa to the original payment method.
5. Receipt adjustment
If a refund is approved, the provider issues the required adjustment under the applicable tax regime and sends confirmation to the user.
6. Processing time
After the refund is initiated, YooKassa and the user's bank process it under their own rules. The actual crediting time depends on the payment method and bank.